I'd now like to start an ongoing series of posts, telling of my experiences in the globalized world. Working for an internationally-known company now, I feel like I'm right in the middle of globalization now. But I never thought I'd experience it at the drive-thru window ordering breakfast.
Yesterday morning on my way out of town, I pull into McDonald's to order breakfast, and the woman on the speaker greets me, only she has this really thick Indian accent. "Hmm, that's new, I don't remember hearing her a this one before," I thought. I pull around to pay, and to my surprise the girl at the window isn't Indian so I was confused. "Where did the Indian woman go from the time I completed my order to when I pulled around to pay?!?"
Here is the answer to my perplexion. McDonald's has begun to outsource its drive-thru operations to call centers around the country and in India!! USA Today story on this new business strategy
Quick, someone send Thomas L. Friedman to investigate!
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